Home Open Times · Vumus Investments Pty Ltd

Privacy Policy

1. Who we are

Home Open Times ("HOT") is operated by Vumus Investments Pty Ltd (ABN 26 131 264 858), trading as Home Open Times ("Vumus", "HOT", "we", "us" or "our").

HOT provides a technology platform that helps users discover, save and organise property inspections and enables authorised property owners, real estate agents, agencies and other authorised listers to publish and manage property inspection information.

This Privacy Policy explains how we collect, hold, use and disclose personal information.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") apply to us, we handle personal information in accordance with those requirements.

2. Personal information we may collect

Depending on how you use HOT, we may collect:

Account information

Your name, email address, telephone number, account credentials and information required to create and administer your account.

Passwords are not stored in readable form and are protected using industry-standard cryptographic hashing.

If you sign in through Apple, Google or another supported authentication provider, we may receive an identifier and other information you have authorised that provider to share with us.

Google Sign-In and Google user data

When you choose to sign in with Google, we receive the following information from Google (depending on the permissions you grant):

  • your Google account unique identifier;
  • name;
  • email address; and
  • profile picture (if you allow it). HOT does not currently store your Google profile picture.

We never receive your Google password.

How we use it. We use this information only to:

  • create and manage your HOT account;
  • authenticate you when you use the app or website; and
  • send important account-related communications.

Who we share it with. We share Google user data only with the service providers that host and operate HOT on our behalf, such as cloud hosting and email delivery, and only as far as they need it to provide HOT to you. We do not:

  • sell your Google user data;
  • use it for advertising or marketing to third parties;
  • share it with unrelated third parties for their own purposes;
  • use it to develop, improve or train artificial intelligence or machine-learning models; or
  • use any Google APIs to generate AI-generated non-consensual intimate imagery (AI NCII).

How we protect it. Google user data is stored in our database on servers in Australia and is only ever sent over encrypted connections (HTTPS/TLS). Every Google sign-in is verified cryptographically against Google's published keys before it is accepted, and access to the data is limited to the people who need it to operate HOT.

How long we keep it. We keep it for as long as your account is open. When you delete your account — in the app (Profile → Delete account) or on the website at https://prod.homeopentimes.com/delete-account — your Google account identifier is removed and your name and email address are erased straight away, subject to any legal retention requirements and to the backup cycle described in section 8.

HOT's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Profile and preferences

Profile photographs, notification preferences, saved preferences and other information you choose to add to your account.

Property and listing information

If you create, manage or supply a listing, we may collect information including:

  • property address and location;
  • photographs, descriptions and property characteristics;
  • sale or rental information;
  • inspection dates and times;
  • contact information;
  • agency and agent details;
  • licence or registration information where applicable; and
  • other information supplied in connection with the property.

Some property information may not itself be personal information.

User activity

We may record information about your interaction with HOT, including properties you view or save, searches, inspection bookings or registrations, enquiries, notification activity and your interactions with listings.

Payment information

We may collect information concerning purchases, listing packages, transactions, invoices and receipts.

Payment card information is processed by our payment provider, such as Stripe. We do not ordinarily receive or store your complete payment card number.

Device, location and technical information

We may collect device information, IP addresses, browser and operating-system information, application logs, security information and usage data.

Where you give permission, HOT may use your device location to display relevant properties, inspections or map information. You can control location permission through your device settings.

3. How we collect information

We may collect information:

  • directly from you;
  • when you create or use an account;
  • when you create, save, enquire about or interact with a listing;
  • from agents, agencies, property owners and authorised listers;
  • from authorised CRM systems, property management systems, listing feeds, APIs and other connected systems;
  • from service providers that support HOT; and
  • automatically when you use our app, website or services.

Where listing information is supplied through an agency system, CRM, API or other authorised source, the party supplying that information is responsible for having the authority necessary to provide it to HOT.

4. Why we use personal information

We may collect, hold, use and disclose personal information where reasonably necessary to:

  • establish, authenticate and administer accounts;
  • operate, maintain and improve HOT;
  • display and manage property listings and inspection information;
  • enable users to search for and organise inspections;
  • facilitate enquiries and communications between users and listers;
  • process payments and provide invoices and transaction records;
  • provide notifications, inspection reminders, listing updates and alerts requested or reasonably expected by users;
  • provide customer support;
  • detect and prevent fraud, spam, misuse, security incidents and unlawful activity;
  • verify agents, agencies or other listers where appropriate;
  • analyse and improve the performance, reliability and usability of HOT;
  • comply with legal and regulatory obligations; and
  • establish, exercise or defend legal rights.

We do not sell personal information.

We do not provide personal information to unrelated third parties for their own third-party advertising purposes.

5. Information visible to other users

Information intentionally included in a public property listing may be visible to users of HOT and, depending on the listing settings, members of the public.

When you submit an enquiry, inspection request or booking, information necessary to deal with that request may be provided to the relevant agent, agency, owner or authorised lister.

Where a listing has a restricted or undisclosed address, HOT may display only an approximate location until the relevant lister authorises or provides the exact address.

Users should not include sensitive or unnecessary personal information in publicly visible listing content.

6. Service providers and disclosure

We use third parties to help provide HOT. These may include providers of:

  • cloud hosting and infrastructure;
  • databases and data storage;
  • authentication;
  • email and messaging;
  • SMS services, including Twilio;
  • payments, including Stripe;
  • mapping and location services;
  • analytics, monitoring and security; and
  • technical support and development services.

We may disclose information to these providers only to the extent reasonably necessary for them to provide their services to us.

We may also disclose information where required or authorised by law, court order, regulatory requirement or where reasonably necessary to protect our legal rights, users, systems or the public.

7. Overseas disclosure and storage

Some of our technology and service providers may store, process or access information outside Australia.

The countries involved will depend on the providers and infrastructure used by HOT and may include the United States and any other countries identified by our relevant service providers.

Where required by Australian privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

We will update this Privacy Policy if there is a material change to the countries in which personal information is likely to be disclosed and it is practicable to identify those countries.

8. Data retention and account deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate HOT, resolve disputes, prevent fraud and abuse, maintain security and comply with legal, accounting and regulatory obligations.

You may request deletion of your HOT account through the functionality provided in the app or website.

Following deletion, we will take reasonable steps to delete or de-identify personal information that we no longer need and are not legally required or otherwise permitted to retain.

Some information may remain temporarily in secure backups or archives until those backups are overwritten or deleted in accordance with our normal retention processes.

We may retain records where reasonably necessary for legal, security, fraud-prevention, accounting, taxation or dispute-resolution purposes.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Some information can be accessed or changed directly through your HOT account.

For other requests, contact us using the details below. We may need to verify your identity before providing access or making a correction.

Certain exceptions permitted by law may apply.

10. Notifications and communications

You may manage optional notifications and alerts through HOT or your device settings.

We may still send communications reasonably necessary to administer your account or transactions, including security notices, account notices, inspection-related communications, payment confirmations and legal or service notices.

Where required by law, marketing communications will include an appropriate means of opting out.

11. Security

We take reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include encryption in transit, password hashing, access controls, system monitoring and limiting access to people who reasonably require it.

No internet-connected system can be guaranteed to be completely secure.

If an eligible data breach occurs, we will comply with applicable obligations under the Privacy Act 1988 (Cth), including notification requirements under the Notifiable Data Breaches scheme where applicable.

HOT may contain links to real estate agencies, property portals and other third-party services.

Those organisations operate independently of HOT and may have their own privacy practices and policies. HOT is not responsible for the privacy practices of third-party websites or services that we do not control.

13. Privacy complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, contact:

  • Privacy Officer
  • Vumus Investments Pty Ltd, trading as Home Open Times
  • ABN 26 131 264 858
  • Email: amit@oggpn.com

Please provide enough information for us to investigate your complaint.

We aim to acknowledge and respond to privacy complaints within a reasonable period, generally within 30 days.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to HOT, our technology, providers or legal obligations.

The current version will be published through HOT or our website. Where a change is material, we may provide additional notice through the app, website or another appropriate communication channel.

Last updated 3 October 2026